Temu Return And Refund Policy: Everything Explained [2023]

Whether you’ve received a damaged product, did not like the product or changed your decision about buying it in the first place, Temu Return and Refund Policy has got you covered. You can return the Temu product absolutely free for the first time every order. 

Returning items to Temu is a simple process. You need to go into your Temu account and generate a return label. In this guide, we will walk you through the step-by-step process of returning items to Temu, whether you made the purchase directly from the Temu website or the Temu app. So, let’s dive in and explore how to return Temu items hassle-free.

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The second return of every order asks you to pay $7.99 for every order, but this article will help you avail free returns every time. 

Temu Return And Refund Policy:

Temu return and refund policy provides users with the option to get their items returned within 90 days of purchase. This return duration is even greater than Amazon, which makes Temu a number one choice for customers. Find the complete guide and constraints to it below in the article.

How to Return Temu Items:

 Understanding the Temu return policy, knowing your options, and following the correct procedure will help you navigate the return process with ease and get the resolution you need. Follow the below steps:

If you are not satisfied with what you bought on Temu, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.

Acquire Temu’s full support on the web page regarding the Temu Return and Refund Policy.

Steps to Make a Return On Temu:

You can make a return by following these steps:

1. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on “Save your Order” in your Temu order email to make a return.

2. Find the relevant order in “Your Orders” and click on the “Return” button.

3. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the “Next Step” button to proceed.

4.  If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click “Submit”.

5. Print and tape the return label we provided to the outside of your return package. Mail out your package at the nearest USPS or UPS location, and you’re done!

6.  If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return for EVERY order within 90 days from the date of purchase.

7. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click “Submit”.

8. You can check the refund status of your item(s) on your order details page or through Temu’s SMS/Email/Push notifications.

Please make sure your return package is postmarked within 14 days after you submit your return. Otherwise, the return process will be terminated. The return label we provide only works if you are shipping within the United States (security-restricted areas such as military bases excluded).

Video Tutorial To Return Temu Item Easily:

How To Find Temu Return Label:

There are two places in “Your Orders” where you can find your return label

• Click on “All Orders”>“Print a return label and start return”.
• Click on “Print return label”.

Or follow this method,

• Go to Your Orders and click “Returns”>“Print return label” to download and print your return label.

Temu Refund Methods:

Temu accommodates multiple refund methods, so you don’t have to worry about getting your money back. Here is a breakdown of refund methods along with max/min days of approximated return timings. 

Is Temu Return Free?

For every first return made on order within 90 days of purchase, shipping is free. Yeah, you heard it right, so reaf the drill carefully to avoid any mishap.

As long as the 90-day window has not expired, you can return additional items from the same order if you have already returned some items. You should try to handle your return items in one shipment to avoid additional fees and to be more environmentally friendly by minimizing the environmental impact of multiple returns. A US$7.99 shipping fee will be deducted from your refund for the second and subsequent refunds from the same order.

What if I cross 90 days. Can I still return?

No, after 90 days span, you can’t return your order, but you can try through a credit card company via a free purchase protection plan.

When Can You Get Refund After Returning An Item On Temu?

 Once Temu receives the return package from you, they will process your refund within 3 working days.

How To Receive Refund Of Item Not Delivered?

Click “Return/other help” after clicking “Return/other help” to request a refund for missing or non-delivered items or contact our customer service department. You can track your item from the carrier to check whether it’s delivered or not.

Although in cases like these, you don’t have to worry, as Temu’s purchase protection policy says,

“For orders that do not arrive or get lost in the mail, we offer full refunds under our Temu Purchase Protection Program. After trying the above steps, if you still can’t find your package, please contact our customer service team.” 

How To Cancel Order and Refund on Temu?

Follow this simple tutorial to learn how to simply cancel a refund on Temu in no time. 

Temu is not refunding the full money. What to do?

There are particular items that Temu does not support refunds on. You can then Call the credit card company and ask for a refund under their purchase protection policy.

Temu Return FAQs: